TERMS • All invoices are net 30 days.
• Southern Anesthesia & Surgical reserves the right to assess a late charge of $25.00 on accounts past due.
• For inquiries on your account, please call our Accounting Department Toll Free
1-800-455-8500 or contact them via email: accounting@southernanesthesia.com.
• Due to manufacturer policies, prices, discounts and/or product information are subject to change
without notice.
• Items on long term backorder due to manufacturer supply are subject to cancellation.
PAYMENT • We accept checks, Visa, MasterCard, Discover, and American Express for payment.
STATEMENTS • Statements are mailed monthly. Please contact our Accounting Department Toll Free at
1-800-455-8500 or by email if you have any questions regarding monthly statements.
ORDERING • The Drug Enforcement Administration requires a copy of your current Federal DEA registration certificate to be on file prior to shipping controlled substances.
• Federal Law requires a properly completed DEA Form 222 (see example here) for all Class II drugs. Shipment of Class II pharmaceuticals cannot be
made until this form has been received. Improperly completed forms, or forms with alterations, will be returned.
SHIPPING • In-stock items that are ordered before 2:00pm EST are shipped that day or within 24 hours.
• Freight is paid by Southern Anesthesia & Surgical for ground shipping on all orders of $75.00 or more, excluding excessive weight items and priority shipments. A handling charge of $7.50 is added to all
orders under $75.00.
• Freight for priority shipments is added to your order. Items not available at the time of the original priority shipment will be shipped as requested and charged freight. For priority shipping charges, please call our Customer Service Department at 1-800-456-0757.
RETURN POLICY Southern Anesthesia & Surgical is committed to customer satisfaction and will gladly handle your
return within 30 days of purchase. If you need to return your order, simply return it to us by following
these directions:
• Please call 1-800-456-0757 to receive a return merchandise authorization (RMA) number. Returns will not be accepted without this number.
• Products must be in saleable condition; Product that has been opened, used, written on or otherwise tampered with is not considered to be in saleable condition. Product must be in its original purchase form.
• Please note the following items are non-returnable:
- Items purchased during promotional sales
- Refrigerated Items
- Special Order Items
- Items specified as “Non-Returnable” on packing slips/invoices
- Narcotics and Controlled Substances
- Hazardous Materials
• Returns may be subject to a 20% restocking fee.
• If your merchandise was damaged or items are missing, please have the packing slip and original packing materials available before calling our Customer Service Department
at 1-800-456-0757.
• All packages returned Freight Collect or COD will not be accepted.
